Privacy Policy

1. Information We Collect

PetCare Indonesia collects information you voluntarily provide when using our platform, including:

• •Contact information: name, email address, phone number, and city/location.
• •Pet information: pet name, species, breed, age, sex, weight, and health details.
• •Assessment data: symptom descriptions, severity scores, and responses to assessment questions.
• •Booking details: requested service, preferred branch, timeframe, and notes.
• •Technical data: IP address, browser type, and usage analytics collected automatically.

2. How We Use Your Information

The information you provide is used for the following purposes:

• •Processing and delivering pet assessment results via email and on-screen.
• •Forwarding booking requests to the appropriate veterinary service providers.
• •Sending administrative notifications, including assessment results to your registered email address.
• •Forwarding all assessment details to our internal team (soyoungplus18@gmail.com) for review and follow-up.
• •Improving our services, content, and the accuracy of our assessment tool.
• •Responding to your inquiries and providing customer support.

3. Email Communications

When you complete a pet assessment, we send two emails: one to your registered email address containing your assessment result and a link to view the full report, and one to our internal administrative email containing all submitted details for review. By submitting an assessment, you consent to receiving these email communications.

4. Information Sharing

PetCare Indonesia does not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• •With veterinary service providers when you submit a booking request to facilitate the appointment.
• •With email service providers (Resend) for the purpose of sending assessment result emails.
• •When required by law, court order, or government regulation.
• •In connection with a merger, acquisition, or asset sale, though we will notify you of such changes.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Your assessment data is stored in our secure database and is accessible only to authorized administrative personnel.

6. Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies help us understand how visitors use the site so we can improve its content and functionality. You can configure your browser to refuse cookies, though some features may not function properly.

7. Your Rights

You have the following rights regarding your personal information:

• •Access: You may request a copy of the personal information we hold about you.
• •Correction: You may request that we correct inaccurate or incomplete information.
• •Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• •Opt-out: You may opt out of receiving non-essential communications at any time.
• •To exercise these rights, contact us at hello@petcareindonesia.org.

8. Children's Privacy

PetCare Indonesia's services are not directed at children under the age of 16, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Third-Party Services

We use Resend (resend.com) as our email delivery provider to send assessment result emails. Resend processes email addresses and email content solely for the purpose of delivery. We also use analytics tools that may collect anonymized usage data. We encourage you to review the privacy policies of these third-party services.

10. Data Retention

We retain your personal information and assessment data for as long as necessary to provide our services, respond to inquiries, and comply with legal obligations. Assessment records are retained in our database for a period of 24 months, after which they may be anonymized or deleted.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Indonesia, including the United States (where our email provider and hosting infrastructure are located). By using our services, you consent to such transfers in accordance with this Privacy Policy.

12. Changes to This Policy

PetCare Indonesia may update this Privacy Policy from time to time. We will post any changes on this page and update the revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@petcareindonesia.org.