Terms & Conditions

1. Acceptance of Terms

By accessing or using the PetCare Indonesia website (petcareindonesia.org), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website.

2. Services Description

PetCare Indonesia provides an online platform that connects pet owners with information about veterinary services, emergency care, grooming, boarding, adoption, and pet insurance across Indonesia. We facilitate information sharing and booking requests but do not directly provide veterinary treatment.

3. Assessment Tool

Our online pet assessment tool is an educational resource designed to help pet owners evaluate symptoms and determine urgency. It is not a medical diagnosis, does not replace professional veterinary examination, and should not be relied upon as medical advice. Always consult a licensed veterinarian for medical concerns.

• •The severity score is generated by an algorithm based on symptom inputs and published veterinary references.
• •Results are informational only and do not constitute a veterinary diagnosis or treatment plan.
• •PetCare Indonesia is not liable for decisions made based on assessment results.

4. Booking & Appointments

Booking requests submitted through our platform are forwarded to the respective service providers. Confirmation of appointments, pricing, and service quality are the responsibility of the individual provider. PetCare Indonesia acts as a referral platform and is not a party to any service contract between pet owners and providers.

5. User Responsibilities

• •Provide accurate and truthful information when submitting assessments or booking requests.
• •Use the platform only for lawful purposes related to pet care and veterinary services.
• •Do not attempt to disrupt, hack, or misuse the website or its backend systems.
• •Respect the intellectual property rights of PetCare Indonesia and its content partners.

6. Privacy & Data

Your use of this website is also governed by our Privacy Policy. By submitting personal information through assessments or booking forms, you consent to the data practices described therein. We take reasonable measures to protect your information but cannot guarantee absolute security.

7. Intellectual Property

All content on this website—including text, graphics, logos, images, articles, and software—is the property of PetCare Indonesia or its content creators and is protected by Indonesian and international copyright laws. You may not reproduce, distribute, or create derivative works without express written permission.

8. Limitation of Liability

PetCare Indonesia, its owners, employees, and partners shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the website, including but not limited to decisions based on assessment results, booking outcomes, or reliance on any information provided on the platform.

9. Third-Party Links

This website may contain links to third-party websites, including veterinary clinics, insurance providers, and external resources. We are not responsible for the content, accuracy, or practices of these external sites and encourage you to review their terms and policies.

10. Changes to Terms

PetCare Indonesia reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the revised terms.

11. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Indonesia. Any disputes arising from your use of this website shall be subject to the jurisdiction of the courts of Indonesia.

12. Contact

For questions regarding these Terms & Conditions, please contact us at hello@petcareindonesia.org.